Shipping & Delivery Policy

Last updated: October 19, 2026

At REVOXYZ, many of our physical products are manufactured individually after an order is placed. This policy explains our production times, shipping methods, delivery procedures, international shipping and digital downloads.

1. Made-to-Order Products

Most REVOXYZ physical products are manufactured on demand rather than held in stock.

Production and dispatch time: Within 2 weeks of order confirmation.

This period includes manufacturing, preparation and dispatch of the order. Transportation and final delivery take place after dispatch.

Shipping transit times vary depending on the destination and selected shipping service.

Estimated transit times are displayed at checkout. For example, certain European destinations may have an estimated transit time of 5–8 business days after dispatch.

Transit times are estimates and may be affected by carrier operations, customs processing or other transportation circumstances.

Production times may vary depending on the product, order volume and manufacturing requirements.

If a different dispatch time applies to a particular product, this will be clearly communicated and agreed before purchase.

If we anticipate a delay in production, dispatch or delivery, we will contact you as soon as reasonably possible and provide updated information.

Your statutory consumer rights regarding delayed deliveries remain unaffected. These may include the right to request delivery, cancel the purchase under applicable legal conditions or seek other available remedies.

2. Shipping Methods & Costs

All physical products are dispatched from Sweden.

Our standard shipping rates are:

• Sweden: 89 SEK per order

• European Union (excluding Sweden): 299 SEK per order

• Norway: 249 SEK per order

These rates apply to eligible standard shipments, normally weighing up to approximately 800 grams including packaging.

The prices are the shipping charges payable to REVOXYZ at checkout, with applicable VAT handled according to the destination and relevant tax rules.

For shipments requiring different packaging, weight allowances or shipping services, any different shipping charge will be communicated before the purchase is completed.

Orders containing only digital STL files do not incur shipping charges.

We primarily use PostNord for physical deliveries, including tracked international letter services where suitable.

The specific shipping service depends on the destination, size, weight and packaging requirements of the order.

Depending on the selected service, delivery may take place directly to your mailbox, at your address or through a designated collection point.

Where shipment tracking is available, tracking information will be provided after dispatch.

The applicable shipping charge is displayed at checkout before you complete your purchase.

3. Shipping Destinations

REVOXYZ offers physical shipping to Sweden, supported European Union destinations and Norway.

Shipping availability is determined by the destination countries and regions enabled in our online checkout.

Certain territories or destinations may be excluded due to carrier restrictions, customs requirements or other operational limitations.

If your destination is not available at checkout, please contact support@revoxyz.com for further information.

Digital STL files are delivered electronically and do not require physical shipping. Digital purchases are subject to the markets and purchasing options enabled in our online store.

4. International Shipping, Customs & Taxes

European Union

Physical products shipped from Sweden to destinations within the European Union are generally delivered without customs import procedures between EU Member States.

Applicable VAT is calculated and handled according to relevant tax regulations.

The shipping charge and applicable taxes collected by REVOXYZ are displayed during checkout.

Norway

Norway is outside the European Union's customs and VAT territory.

For orders shipped to Norway, Norwegian import VAT, applicable customs duties and carrier customs clearance or administration fees may apply.

Unless these charges are expressly collected and identified as prepaid at checkout, they are not included in the REVOXYZ shipping charge.

Where import VAT or other applicable charges have not been prepaid, the recipient may be required to pay them directly to the relevant authority or shipping carrier before receiving the goods.

Any applicable import charges are separate from the standard 249 SEK shipping fee paid to REVOXYZ.

REVOXYZ provides the customs information and shipping documentation required for its shipments.

Customers are welcome to contact us before ordering if they have questions about international delivery costs.

Nothing in this section limits any statutory consumer rights or REVOXYZ's legal responsibilities.

5. Digital Products – STL Files

Digital products are supplied electronically as downloadable STL files.

No physical product is included unless explicitly stated.

Download access or instructions are normally provided electronically following successful payment.

Digital products do not require physical shipping and are not subject to the delivery period applicable to made-to-order physical products.

For many 3D-printable automotive interior parts, REVOXYZ recommends ASA filament because of its heat resistance and UV stability.

Customers are responsible for selecting suitable printing equipment, filament, slicer settings, print orientation and manufacturing conditions for their own equipment and intended application.

Print quality, dimensional accuracy, surface appearance and mechanical performance may vary depending on the printer, material and settings used.

Material recommendations are general guidance. Customers should follow any additional product-specific material requirements and safety instructions.

These responsibilities do not affect statutory rights if the digital content supplied by REVOXYZ is defective or does not conform to the purchase agreement.

Digital files are licensed for personal, non-commercial use only.

Commercial manufacturing, resale of printed parts, redistribution of purchased files and distribution of modified versions or derivatives are prohibited under our digital license terms.

The full license conditions are available in our Terms of Service.

Information about withdrawal rights and refunds for digital purchases is available in our Return & Refund Policy.

6. Order Confirmation & Tracking

After placing an order, you will receive an electronic order confirmation at the email address provided during checkout.

For physical products, a shipping confirmation will be sent when the order has been dispatched.

Where the selected shipping service supports tracking, relevant tracking information will be included or made available to you.

Please allow some time for tracking information to become available after dispatch.

For international deliveries, customs processing may affect transportation times.

If you have questions about your order or delivery status, please contact support@revoxyz.com.

7. Multiple Products in One Order

If your order contains multiple physical products, we may ship them together or in separate packages depending on production schedules, product dimensions and packaging requirements.

If an order is divided into multiple shipments, we will inform you accordingly.

No additional shipping charge will be applied solely because REVOXYZ chooses to split an order into multiple shipments.

Any agreed delivery time and applicable statutory consumer rights remain unaffected.

8. Delivery Address & Customer Information

Please ensure that your shipping address and contact information are accurate and complete before placing an order.

If you notice an error, please contact us as soon as possible at support@revoxyz.com.

We will make reasonable efforts to accommodate address corrections before dispatch.

Changes may not always be possible once a shipment has been handed over to the carrier.

Customers should follow applicable delivery notifications and collection instructions from the shipping carrier.

Nothing in this section excludes REVOXYZ's responsibilities under applicable consumer protection legislation.

9. Lost, Damaged or Delayed Shipments

If your shipment is lost, damaged or significantly delayed, please contact us at support@revoxyz.com.

For consumer purchases where REVOXYZ arranges shipping, REVOXYZ remains responsible for the goods until delivery in accordance with applicable consumer legislation.

If a shipment is lost or damaged during transportation, we will investigate the issue with the relevant carrier and provide an appropriate remedy under applicable law.

If your order arrives damaged, photographs of the packaging and product may help us investigate the issue more efficiently.

If an order is delayed beyond the agreed delivery period, you retain your statutory rights concerning delayed delivery.

These rights may include requesting fulfilment, cancelling the purchase where legally permitted or claiming other applicable remedies.

Your statutory consumer rights remain unaffected by this policy.

10. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before dispatch.

Some products may already be in production when a cancellation request is received.

However, standard products manufactured on demand are not automatically exempt from statutory withdrawal rights.

Any applicable exceptions for genuinely personalized products will be communicated before purchase.

Consumers also retain their statutory rights concerning cancellation before delivery, delayed deliveries and defective products.

Further information about cancellations, withdrawal rights, returns and refunds is available in our Return & Refund Policy.

11. Contact Information

For questions about production times, shipping, delivery or digital downloads, please contact:

REVOXYZ

Email: support@revoxyz.com

Website: https://www.revoxyz.com

Business address:

Ryttargatan 6
169 51 Solna
Sweden